Privacy Policy

1. Who We Are

AIVOSOL is a trading name used by an independent business operator providing web development and business automation services. Business operator: HONG YAN. Business contact address: 50905 Dicui Road,WUXI. Privacy Officer: the operator, at privacy@aivosol.com.

2. Information We Collect

We collect enquiry details you choose to provide, including name, email, optional company and budget, requested service, project description and correspondence. Hosting and security providers may process technical request information. Supplying information is voluntary; without sufficient contact and project details we may not be able to respond. Please do not submit passwords, API keys, sensitive personal information or confidential files in an initial enquiry. No uploads are offered.

3. How We Use Information

We use information to review and reply to enquiries, prepare quotations, deliver agreed services where engaged, keep necessary business records, maintain security, and meet legal obligations. We do not sell personal information or automatically enrol enquirers in marketing newsletters.

4. Providers and International Processing

Formspree receives website enquiries, filters spam and holds submissions; Google Workspace supports business mail and notifications; Cloudflare hosts and protects the website. These providers may process information overseas. We assess applicable contractual and privacy safeguards, including cross-border processing or disclosure requirements, before using service providers.

5. Analytics and Cookies

AIVOSOL uses Cloudflare Web Analytics to understand aggregate page views, traffic sources and site performance. Its current automatic setup excludes analytics-script injection for visitors in the European Union. According to Cloudflare, Web Analytics does not use cookies, browser local storage or visitor fingerprinting for analytics. Cloudflare and other providers may still process technical data needed for website delivery and security. We do not currently use Google Analytics, advertising pixels or cross-site behavioural advertising. We will update this notice if we introduce additional analytics or tracking technologies.

6. Retention and Deletion

General enquiries that do not result in engagement are retained for no longer than 12 months after the last meaningful communication, unless legally justified otherwise. Records are reviewed quarterly, with deletion arranged by the applicable deadline. Test and spam submissions are removed when no longer needed. Client, tax and contractual records may require longer retention. Service-provider archives and backups may follow their own schedules.

7. Security and Access

Access is limited to authorised persons and providers with a genuine need. Where practicable, we remove identifiers before AI-assisted processing and review authorisation before sharing sensitive client material. If an incident occurs, we contain, assess, document, remedy and notify where required by law. No online service can be guaranteed absolutely secure.

8. Your Privacy Rights

Depending on applicable law, you may request access, correction or deletion, or raise concerns, by emailing privacy@aivosol.com. The Privacy Officer will acknowledge requests within three working days as an internal target, verify identity where reasonably necessary, and respond within applicable legal time limits. Certain records may lawfully need to be retained.

9. Updates and Contact

We may update this policy when services, providers, technology or laws change. Privacy contact: privacy@aivosol.com; general enquiries: hello@aivosol.com.